Refund Policy

Last updated: September 11, 2026

Thank you for using ConX, the creator monetization platform. This Refund Policy explains when and how refunds may be granted for purchases made on our platform.

1. Digital Content & Subscriptions

Due to the nature of digital content, all purchases of digital files, exclusive posts, and creator subscriptions are generally non-refundable once the content has been accessed or delivered.

However, we may issue refunds in the following circumstances:

You were charged multiple times for the same transaction due to a technical error.
The content you purchased was not delivered or accessible due to a platform error.
A subscription was renewed without advance notice (where applicable under your local laws).

2. Pay-Per-View (PPV) Content

Pay-per-view content is non-refundable once unlocked and viewed. If you were charged but were unable to access the content due to a technical issue, please contact our support team within 7 days of the transaction.

3. Tips and Donations

Tips sent to creators are voluntary and non-refundable. By sending a tip, you acknowledge it is a voluntary gift to the creator.

4. Physical Products

If a creator sells physical products through the ConX shop:

Refund eligibility depends on the creator's own return policy.
Items must be returned within 14 days of delivery in original, unused condition.
Shipping costs for returns are the buyer's responsibility unless the item was defective or incorrectly sent.
Refunds for physical items will be processed within 5–10 business days after the return is received.

5. Subscription Cancellations

You may cancel your subscription to a creator at any time. Upon cancellation:

You retain access to subscribed content until the end of the current billing period.
No partial refunds are issued for unused days in the current billing cycle.
Auto-renewals can be disabled in your account settings before the next billing date.

6. Fraudulent or Unauthorized Charges

If you notice a charge you did not authorize, contact us immediately at our support team. We will investigate and, if confirmed as unauthorized, issue a full refund and take appropriate action.

7. How to Request a Refund

To request a refund, please:

Visit our Contact & Support page.
Provide your username, transaction ID, and a brief description of the issue.
Our team will respond within 2 business days.

Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

8. Platform Fees

ConX processing fees are non-refundable in all cases. Only the net amount received by the creator (or the purchase price minus the platform fee) may be eligible for refund.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes constitutes acceptance of the new policy.

10. Contact Us

For any questions about this policy, please reach out via our support page.